Terms of Service:
Guarantees:
All animals are conditionally guaranteed to arrive alive provided all of the following conditions are met.
No other guarantees are offered or implied.
1 . The low temperature for the day must be above 40 degrees and the high temperature for the day must be below 88 degrees at the destination. This specifically refers only to the high and low temperature for the day. It does not refer to the exact temperature at the exact time of arrival. Weather information for your location is taken from the Weather Channel and NOAA National Weather Service.
2. Animals shipped by Delta Dash air cargo must be picked up within four (4) hours of their scheduled arrival time. This refers specifically to the time they arrive (when the plane lands). It does not refer to the time that you were called and notified of their arrival. I am not responsible for weather conditions, mechanical failures, mishandling by the carrier, or carrier delays that could void the live arrival guarantee.
3. Animals shipped by FedEx priority overnight delivery service (or USPS Express Mail hold for pick up option) must be delivered the next day on the first attempt and before 12:01 p.m. (individuals living in remote areas where delivery times may be later should email me to discuss shipping alternatives). A signature is required for receipt of all shipments. I am not responsible for weather conditions, mechanical failures, mishandling by the carrier, or carrier delays that could void the live arrival guarantee.
All of these conditions (1 and 2 or 1 and 3) are required for the live arrival guarantee to be valid. Failure to meet any one of these conditions for any reason will void the guarantee and your right to any claims. Unless mutually agreed upon in writing and signed by both parties no other policies, terms, or guarantees will apply.
Claims, Credits, and Refunds:
There are three criteria that you must meet before any claims for credit or refunds will be considered:
1 . DO NOT DISPOSE OF THE ANIMALS. The problem animals (alive or dead) must be available to be returned promptly at my request. This is how your claim will be verified. If you are unwilling or unable to return the animals (alive or dead) then no claim will be considered.
2. You must report in detail the exact problem with your order by email within 24 hours from the time the animal arrived at the airport, customer service center, or your location. If I do not receive an email within 24 hours no claim will be considered.
3 . You must first meet all of the of the conditions (1 and 2 or 1 and 3) set forth in my "Guarantees". If you failed to meet or comply with any one of those conditions no claim will be considered.
Once I have determined that you have a valid claim I will at my discretion offer you either a refund, replacement animals, or credit to be used on future purchases. Please note that credits and refunds for shipping and packing charges are at my discretion and will be considered case by case.
General Business Policies and other Information:
Animal Health:
All animals are sold in "apparent" good health at the time of their sale. This refers only to conditions that are clearly visible to the eye at the time the animal is packed for shipping.
Conditions that are not considered apparent include but are not limited to internal injuries, viral, bacteria, or parasitic diseases that at the time of packing were asymptomatic or any other conditions that require sampling, testing, X-rays, or lab work of any type. Parasitic diseases includes both endoparasites (internal) and ectoparasites (external). Because ectoparasites such as mites, ticks, and leaches are not always clearly visible and are easily treatable they are not considered in determining an animal's apparent good health.
I always consider it to be a possibility that all animals, both wild caught and captive born, may have parasites and possibly other diseases. While I do not quarantine or treat any animal prior to it's sale I strongly recommend that all newly acquired animals, regardless of their origins, be quarantined for a minimum of at least 60 days prior to their introduction to any collection. It is the responsibility of the buyer to quarantine and treat the animals as they see fit. I am more than happy to consult and offer advice to anyone on this topic. This is regardless of whether you purchased your animal from me or someone else.
Animal Sexing:
Invertebrates (all); correct sexing is not ever guaranteed. Upon request I will do my best to sex the animals, but under no circumstances is correct sexing ever guaranteed.
Amphibians (all); correct sexing is not guaranteed. Upon request I will do my best to sex the animals but correct sexing is not guaranteed. There are species and circumstances where exceptions may be made however this must be agreed upon and acknowledged by me in writing prior to the sale.
Reptiles; Alligators, Lizards (all), Snakes (all), Tortoises (all), and Turtles (all); Upon request I will do my best to sex the animals but correct sexing is not guaranteed. There are species and circumstances where exceptions may be made however this must be agreed upon and acknowledged by me in writing prior to the sale.
I have experience at sexing a variety of animals. Many species can be sexed easily and accurately however there are some species or circumstances where sexing is not obvious or cannot be easily or safely done. As a result there is always a possibility of errors. If you require sexing of the animals you wish to order please feel free to inquire. You will get an honest response.
Please remember that sexing guarantees must be agreed upon and acknowledged by me in writing prior to the sale. If I agree to guarantee correct sexing you will have 24 hours to inform me if you feel the animals have been incorrectly sexed.
Cancellation of Orders:
You may cancel your order by sending me an email at anytime prior to shipping and receive a full refund of your payment. An exception to this policy will be if the animal was specifically special ordered for you. In this case only the prepaid shipping and packing costs will be refunded. Orders that have already been shipped or are in transit and then canceled will be assessed shipping charges both ways and a 20% restocking fee. After these charges have been deducted the remainder of your payment will be refunded. Please note that once an order has been shipped your refusal to accept the order for any reason will be considered as cancellation of the order and all previously mentioned charges will be applied. I reserve the right to refuse to take your order or cancel it at any time without explanation.
Legal Age Requirement:
I will not knowingly sell to anyone under the age of eighteen. Proof of age is at my discretion and may be requested at anytime I see fit. Proof of age is a requirement for purchasing venomous reptiles. If upon my request you are unwilling or unable to provide verifiable proof of age your order will be canceled.
Legal Requirements for Sales:
I will not knowingly ship any animals in violation of any state or federal laws. If I advise you that an activity is illegal and you believe I am incorrect all you need to do is provide me with verifiable proof that the activity is legal. The following will be considered as verifiable proof: A letter from the appropriate agency that regulates the activity stating that it is legal. Reference to the "official" web site of the appropriate agency where it clearly shows the activity as being legal. A copy of a permit or letter of authorization from the regulating agency showing that you are allowed to conduct the activity. Please note that in the past I have received false documents from individuals. If I have any reason to suspect your document is forged or that it has been altered I will contact the appropriate agency for verification. Of course that will entail giving the agency your name, address, and phone number. PLEASE do not insult me by asking to make an exception for you or how much more will it take to get me to ship to you.
Payments:
All orders must be prepaid prior to shipping. Once payment has been received all orders are shipped as soon as possible. Shipping days for orders traveling by delta air cargo are Monday through Thursday. Some exceptions can be made for shipping on Fridays, Saturdays, and Sundays if scheduled in advance. Shipping days for orders traveling by FedEx or USPS are Monday through Thursday. Exceptions may apply for holidays and weather conditions.
Payments can made in the following manners;
Paypal is the the preferred method of payment. Please be aware that orders paid for through paypal can only be shipped to the buyer's confirmed address as noted in the transaction details provided by paypal. Paypal does allow buyers to change addresses or add additional confirmed addresses. Before placing your order please check you paypal account to be sure the shipping address you wish to use is confirmed. Sorry e-checks are not accepted.
Payments can also be made by postal money order or cashier's check. Should you choose this method I would recommend that you send your payment by overnight or priority services. I do not hold animals while waiting on the mail to arrive. I will make an exception if you provide a verifiable tracking number.
Animals are not considered sold until payment is received. In most situations all animals are shipped within 48 hours or less after receipt of payment. I do not accept deposits or payments to hold animals.
Your payment is acknowledgement that you have read and agreed to all the "terms of sale" as set forth on this page. No other terms or conditions will apply unless mutually agreed upon in writing prior to making your payment.
Pricing and Availability:
Prices are subject to change without notice and at my discretion. I frequently post animals for sale in classified ads on the internet. In the event that a price in a classified ad is different from what I have posted on my web site the lower price will be honored. This is regardless of that price being higher or lower.
Livestock comes and goes daily. Some species are available nearly all year around and may appear on my web site or in my classifieds all the time. These animals may sell out and be replenished monthly, weekly, sometimes daily or as otherwise required. Other species may only be available at specific times of the year. A few species are so seldom available that they never make into a classified ad or on to my web site. If you are looking for something in particular please feel free to ask. I also maintain a want list for those interested. There is no obligation to purchase required to be put on this list.
Shipping:
Shipments may be sent by the following methods.
Delta P1 cargo will be shipped freight collect. This means that the customer will pay for the shipping charges when they pickup the animals at the delta cargo facility. The animals and packing charges must still be paid for in advance.
Delta Dash services must be prepaid at the same time you pay for your animal order. Rates for Delta Dash are $110.00 for up to 50 lbs or a single box 34"x34"x20". They also have a $145.00 rate for packages 51 to 70 lbs.
FedEx and USPS shipments must also be prepaid and the customer or their agent will be required to be present and sign for the package when it arrives. Orders paid for through paypal will only be shipped to the confirmed address as it appears in the paypal transaction details. This is in accordance with paypal's buyer/seller protection recommendations and no exceptions will be made. Please note that paypal does allow you to add verified addresses to your account.
Shipping rates for FedEx orders vary with actual weight, dimensional weight, and destination. Rates for are typically $40.00 for a 12x7x6 box $45.00 for a 14x14x8 box, $65.00 for a 17x17x10 box, $85.00 for a 17x17x20 box, $105.00 for a 17x17x30 box, and $135.00 for a 34x17x20 box. In some situations actual rates may be slightly higher or slightly less.
A signature is required for all deliveries.
Packing Charges:
Yes there are packing charges on all shipped orders. Under certain conditions arrangements can be made for pickup in which case there are no packing charges.
Packing for non-venomous reptiles is $10.00 per box. This includes styrofoam liner, bags, deli cups and other containers, heat packs or ice packs, and other packing related materials.
All packing is professionally done. Weather information for your location is taken from the Weather Channel and NOAA National Weather Service.
Customer Service:
I do not front or broker for any breeders, dealers, importers, or other individuals. I do not have any breeders, dealers, importers, or other individuals pack your orders and drop-ship them on my behalf.
ALL THE ANIMALS I SELL ARE PERSONALLY examined, hand-picked, purchased, sexed, sold, packed, and shipped by me. This means that each of my customers get my complete, personal, and professional attention throughout the entire process of their order.
Many importers, breeders, and other dealers buy everything that is offered to them and then as a result must sell everything they have good and bad. I buy only what I want to sell or upon request what you want or need. As a result If I do not have exactly what you asked for I am not going to substitute it or otherwise try to talk you into something else you really do not want. This is why I encourage all shoppers and potential buyers to TELL ME WHAT YOU WANT rather than ask what I have.
I do offer care sheets, however only a few species at this time. It is something that will eventually be added to this site. In the meantime you are welcome to email me with any questions regarding the animals I offer for sale. When time allows I will also gladly answer any questions you have about animals you have purchased from other sources